At Crosfit, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. You may request a return, exchange, or refund within 30 days of receiving your order.
Return Guidelines
Original Packaging
Items must be returned in their original condition and packaging to ensure safe transit, as many of our products are heavy goods.
Return and Collection
We will arrange the return and collection of the item free of charge to you.
Restocking Fee
We do not charge any restocking fees.
Non-Eligible Returns
Returns will not be accepted if:
- The product is not in its original condition, including any damage or missing parts not caused by Crosfit.
- The product shows signs of use, wear, damage, tampering, washing, or alterations.
- Packaging is damaged, tags are removed, or packaging has been discarded.
- The item was purchased during a sale or promotion (unless defective).
Refund Process
Inspection
Once we receive your returned item(s), our team will inspect the condition to confirm eligibility for a refund.
Approval
If your return is approved, we will process your refund immediately to the original payment method. Please note refunds cannot be issued to alternate cards or payment methods.
Timeline
Refunds typically take 3–10 business days to appear in your account after approval.
Shipping Costs
Shipping costs paid for the original delivery are non-refundable, except where the return is due to a defect or damage caused by Crosfit.
Return Label & Method
You will be provided with a return shipping label to print. Please send your return via mail using the provided label.
Damages and Issues
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at sales@crosfit.co.uk with your order number and photos of the issue. We will resolve the matter promptly.
Company Name: SAKHAWAT TRADES LTD
Company Number: 15933628
Address: 7 Slippery Gowt Lane Wyberton Boston PE21 7SQ United Kingdom
Email: sales@crosfit.co.uk
Phone: +44 7429134771
Contact Form: click here
Opening Hours:
Monday to Friday – 9:00 AM to 5:00 PM (GMT+1) Greenwich Mean Time (London)
Response Hours: Our customer service team typically responds within 24 hours from Monday to Friday
