What are the shipping fees?
At Crosfit, we proudly offer free shipping across the United Kingdom on every order.
When will my order arrive?
We process and dispatch all orders within 1 to 2 business days. Once shipped, delivery typically takes 4 to 6 business days, depending on your location within the UK. No matter where you are, shipping is always on us.
How can I return or exchange an item?
Your satisfaction is our top priority. If you’re not completely happy with your purchase, our customer support team is here to assist. Simply email us at sales@crosfit.co.uk, and we’ll work together to find the best solution. You have 30 days from the delivery date to return any item. Hassle-free and customer-focused — that’s our promise.
Can I track my package?
Absolutely! Once your order is shipped, you’ll receive an email with a tracking number. Use it to follow your package through our Order Tracking page, so you’ll always know where your order is and when it will arrive.
What support is available after I receive my order?
Our service doesn’t end with delivery. We stay connected through delivery updates, exclusive offers, and ongoing support. Whether it’s a product question, a return request, or help with an exchange, we’re always ready to assist. Just reach out anytime at sales@crosfit.co.uk.
Which payment methods do you accept?
At Crosfit, your payments are secure and flexible. We accept the following Debit & Credit cards:
All transactions are encrypted and protected with TLS security, so you can shop with total peace of mind.
How quickly will customer service respond?
Our friendly support team usually responds within one business day. For help, just send us an email at sales@crosfit.co.uk — we’re always happy to help.
Where can I find my tracking number?
Once your order has been shipped, your tracking code will be emailed to you. Be sure to check your inbox and spam folder. If you haven’t received it within 1–3 days, contact us and we’ll gladly assist.
What is your return policy?
We offer a 30-day satisfaction guarantee on all purchases. Here’s how it works:
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- Received a damaged or faulty item? Contact us right away with photos and we’ll arrange a replacement or refund.
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- Got the wrong item? We’ll correct it at no cost to you.
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- Haven’t received your order? We’ll investigate immediately.
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- Changed your mind? You can return the item within 30 days, subject to our return terms.
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- Need to cancel? Cancellations are free within the first 24 hours of placing your order. After that, follow our standard return process.
CONTACT INFORMATION
Company Name: SAKHAWAT TRADES LTD
Company Number: 15933628
Address: 4A Cotham Road, Bristol England, BS6 6DR, United Kingdom
Email: sales@crosfit.co.uk
Phone: +44 7429134771
Contact Form: click here
Opening Hours:
Monday to Friday – 9:00 AM to 5:00 PM (GMT+1) Greenwich Mean Time (London)
Response Hours: Our customer service team typically responds within 24 hours from Monday to Friday
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